Governing the use of this website and sale of goods by:
Primavera Optical Limited T/A
13 Moordale Road Grangetown Cardiff Cf11 7du
Company Number 6439207 (“us”, “our” or “we”)
Any person using this website or purchasing any goods or services on it (“you”, your”)
Important Information about the Sale of Prescription Glasses on this Website
We rely on the information that you provide us in order to provide you with glasses which are suitable for you and which you will be happy with.
To purchase prescription glasses from this website, you MUST
• be over the age of 16 years; or
• not be registered blind or partially sighted
We can accept orders from customer input data to make up lenses for glasses of spherical power exceeding +/- 6 dioptres and a cylindrical power exceeding +/- 2 dioptres. These powers could fall outside the stock power ranges and will incur extra charges as they may need to be specially made. We will require you to send us a copy of your optical prescription before accepting such an order.
Your optical prescription must relate to an eye test carried out no more than 2 years before your order.
If you do not provide us with a pupillary distance “PD” figure we will made up your glasses utilising a PD of 63 millimetres for men and 60 millimetres for women, being the industry accepted averages.
We will not supply bifocal or varifocal lenses directly from prescription information, however, we you may send us a pair of your current glasses that you are satisfied with and we will make up bifocal or varifocal glasses from measurements taken to custom order. Alternatively ask your optician to measure your PD and fitting heights (there may be an additional charge made by them), we can send you your chosen frame unglazed for the to measure on your face and then return them to us and we will complete your prescription choice.
We may contact you after you place an order and ask you provide us with a copy of your most recent optical prescription before proceeding to make up lenses.
Goods offered for Sale
All items displayed on the Website are subject to availability. If the item is unavailable, we will contact you on either the email or telephone number you provide us. If an item is unavailable you may cancel your order and we will refund you the price of the cancelled goods if you have paid.
The photographs of items displayed on the Website are a fair representation of the sample products as received from our suppliers and are subject to the limitations of 2 dimensional photography and variations to specification which may be made from time to time by our suppliers.
Prices shown are inclusive of VAT but exclusive of delivery. The price for the delivery option chosen is displayed at the checkout stage. Prices are displayed in good faith as being correct but in the event of a typographical error, we reserve the right to correct this before your order is accepted. If you are not happy with the corrected price, you may cancel your order.
Your Order and Forming the Contract with Us
Your order will be confirmed by us sending you an email confirming acceptance and receipt of your payment at which time the contract between you and us will be formed.
We will do our best to deliver your order within the time stated but these are estimates only. If the items you have ordered are out of stock or delivery from our suppliers will cause a delay of more than 2 weeks, we will contact you and you may cancel your order.
Otherwise, once we have confirmed your order, you may not cancel it as the glasses ordered will be made up to your personal specification, unless we expressly agree to waive this. This right is in accordance with the provisions of the UK Distance Selling Regulations.
Your payment is processed through Paypal. We do not ask for or hold any of your card details or other financial details on our site. Your payment is made subject to Paypal’s terms and conditions.
Your glasses will be delivered to the address you provided with your order within 28 days of confirmation of order.
We will only deliver to addresses in the United Kingdom unless we specifically agree otherwise and we may make an additional delivery charge.
We will inspect and package your glasses in a hard case and a post packaging to offer reasonable protection from damage whilst in carriage. Upon delivery, the risk in the goods shall pass to you. You must inspect the glasses as soon as possible after delivery. In the event that glasses are received damaged, please inform us immediately by email to firstname.lastname@example.org
Damaged or Incorrect Goods
Within 10 days of delivery, if the glasses have been delivered damaged or you believe that the that the frames are not of the style ordered or lenses have not been made in accordance with the prescription details that you supplied us, please return the glasses in the original packaging sent to you and inside a padded post bag. You will be responsible for paying for the postage for the return.
All goods should be returned to:
A1 Specs Limited
13 Moordale Road Grangetown Cardiff Cf11 7du
We will inspect the returned glasses. If the fault or error lies with us or our delivery agent, we will replace the glasses to the specification ordered and send these to you at no further charge. If there is no other way of rectifying the problem we will refund you the purchase price paid (less the delivery costs).
If the glasses are found to be in accordance with the specification ordered or we reasonably believe were damaged due to abuse after delivery we will return them to you. Any refunds, repairs or replacements will be at our discretion.
Warranty and Liability
Nothing in these terms excludes or restricts your statutory rights.
Your glasses will be supplied with the original frame and lens manufacturer’s warranty against defective materials and workmanship. The lengths of these warranty periods will vary from product to product.
We are not responsible for any damage caused by you to your glasses or for failure to follow the care instructions provided with the glasses.
It is your responsibility to supply correct optical prescription details including pupillary distance (PD) and we are not liable for any loss or damage caused by your failure to provide these to us correctly.
We are not liable for indirect or consequential losses (including economic loss or loss of profits) arising from the goods supplied to you or for non delivery or delay in delivery.
Our maximum liability to you is limited to the price paid by you for the goods purchased from us.
Nothing above limits or liability for death or personal injury caused by our negligence.
We will not disclose your personal contact or optical prescription details to any other person. We will only use you details to process your order and to send you details of offers from time to time if you have opted to receive these.
Any waiver by us of any provisions in these terms is on a discretionary basis and does not affect the validity of these terms or our right to enforce them.
These terms and the contract between us and you is governed by the laws of England and Wales.